Welcome to Studyworldglobal’s Frequently Asked Questions (FAQs) page!

We understand that you may have questions about our products, policies, and services, and we’re here to provide you with all the information you need for a smooth shopping experience. Below, you’ll find answers to some of the most commonly asked questions by our customers. If you don’t find what you’re looking for here, feel free to reach out to our customer support team for further assistance. We’re dedicated to ensuring that your experience with us is exceptional from start to finish.

  1. Do you offer international shipping?
    • We are only offering shipping to Vietnam and the United States. Shipping rates and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
  2. What payment methods do you accept?
    • We accept PayPal as our primary payment method for secure and convenient transactions. PayPal allows you to pay with your PayPal balance, bank account, or credit/debit card. We are constantly exploring additional payment options to enhance your shopping experience.
  3. How long does it take to process and ship an order?
    • For orders shipping to Vietnam, please allow 4-8 business days for processing and shipping. For orders shipping to the United States, please allow 10-14 business days for orders to arrive. Delivery times may vary depending on product availability, order volume, and the destination.
  4. Can I track my order?
    • Yes, you can track your order using our Order Tracking Page. Simply enter your order ID and email address to view the status of your order in real-time. Please allow 24-48 hours after being dispatched for tracking information to be updated in the carrier’s system.
  5. What is your return policy?
    • We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a refund or exchange. Please visit our Return Policy page for detailed instructions on how to initiate a return.
  6. Do you offer exchanges for different sizes or styles?
    • Yes, we offer exchanges for different sizes or styles of shoes. If you need to exchange your purchase, please contact our customer support team for assistance. We will provide you with further instructions on how to proceed with the exchange process.
  7. Are the shoes true to size?
    • Yes, our shoes are true to size. We recommend referring to our size chart carefully before making a purchase to ensure the best fit. If you have any questions about sizing, please don’t hesitate to contact our customer support team for assistance.
  8. Do you offer discounts for bulk or wholesale orders?
    • Yes, we offer discounts for bulk or wholesale orders. If you are interested in placing a bulk order, please contact our customer support team for pricing and availability. We will be happy to assist you with your order.
  9. What should I do if I receive a damaged or defective product?
    • If you receive a damaged or defective product, please carefully inspect the item upon receipt. If you notice any issues, please contact our customer support team immediately via email. Include clear images of the damaged or defective product, along with your order information. Please use the subject line “Damaged or Defective Product” for expedited assistance.
  10. How can I contact customer support for further assistance?
    • You can contact our customer support team via email at support@studyworldglobal.com or by phone during our support hours. Our support team is available Monday through Friday from 9:00 AM to 5:00 PM (GMT-7). We strive to respond to all inquiries promptly and provide the assistance you need.

Thank you for visiting our FAQs page! We hope you found the information provided helpful in addressing any questions or concerns you may have had. At Studyworldglobal, we strive to make your shopping experience as seamless and enjoyable as possible. If you have any additional questions or require further assistance, please don’t hesitate to contact our customer support team.

We’re here to help you every step of the way and look forward to serving you again soon!