RETURN & REFUND POLICY

Welcome to Studyworldglobal’s Return and Refund Policy! We value your satisfaction and aim to provide clear guidelines regarding returns and refunds for your footwear purchases. This policy is designed to ensure transparency and fairness in the event that you need to return or exchange an item. Please take a moment to review the following terms to understand how we handle returns and refunds. If you have any questions or concerns, our customer support team is here to assist you.

1. Cancellation & Modification

We understand that circumstances may change, and you may need to cancel or modify your order. At Studyworldglobal, we offer flexibility for cancellations and modifications within 12 hours after receiving your order.

If you wish to cancel or modify your order within this timeframe, please contact our customer support team immediately. We will do our best to accommodate your request and ensure a smooth process for you.

However, please note that once this 12-hour window has passed, we may have already processed and shipped your order. In such cases, we may not be able to cancel or modify your order, but we will work with you to find the best solution possible.

2. Exchange Policy

Contact our customer support team to request an exchange within 30 days of receiving your order. Our team will assist you in determining the availability of the desired size or style and provide instructions on how to proceed with the exchange.

Return Shipping Fee:

  • If you decide to return your item due to a change of mind or for reasons unrelated to product defects or errors on our part, you will be responsible for covering the shipping costs associated with returning the original item for exchange.
  • However, if the return is due to a manufacturing fault or error on our part, our company will cover the return shipping costs.

Hold 30% for Administrative Purposes: A 30% administrative fee may be held from your refund amount to cover administrative costs associated with processing returns and restocking items.

Additional Costs:

  • Any price difference between the original item and the exchanged item may need to be paid or refunded accordingly.
  • Any applicable taxes or duties related to the exchange will be the responsibility of the customer.

Non-Exchangeable Items: Certain items, such as gift cards, Items that are marked as final sale or clearance, are not eligible for exchange.

We strive to make the exchange process as smooth and hassle-free as possible. If you have any questions or concerns about our exchange policy, please contact our customer support team for assistance.

3. Return Policy

At Studyworldglobal, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return policy to ensure your peace of mind. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items: Certain items are non-returnable, including:

  • Gift cards
  • Items that are marked as final sale or clearance

Return Process: To initiate a return, please follow these steps:

  • Contact our customer support team within 30 days of receiving your order to request a return authorization with title “Return/Refund Request” 
  • Our customer support team will provide you with instructions on how to return your item, including the return shipping address.
  • When return is confirmed, please package your item securely, including any original packaging and proof of purchase.
  • Ship your item back to us using a trackable shipping service.

Return Shipping Fee:

  • If you decide to return your item due to a change of mind or for reasons unrelated to product defects or errors on our part, you will be responsible for covering the return shipping costs. We kindly ask that you consider this before initiating a return.
  • However, if the return is due to a manufacturing fault or error on our part, our company will cover the return shipping costs.

Hold 30% for Administrative Purposes: Additionally, a 30% administrative fee may be held from your refund amount. This fee covers administrative costs associated with processing returns and restocking items.

4. Refund Policy

Once your returned item is received and inspected, we will initiate the refund process. If the item meets our return policy criteria, a refund will be issued to your original method of payment immediately.

Please allow for processing time, which may vary depending on your financial institution. Once the refund is processed, you will receive a notification via email.

If you have not received your refund within 30 days or if you have any questions or concerns regarding your refund, please don’t hesitate to contact our customer support team for assistance.

Thank you for reviewing our Return and Refund Policy! We appreciate your trust in Studyworldglobal for your footwear needs. Should you require any further assistance or clarification regarding our return and refund process, please don’t hesitate to reach out to our dedicated customer support team. We are committed to ensuring your shopping experience with us is positive and hassle-free.